With regards to any payment dispute, please contact us at digitalsupport@tsports.com with the details of your account (name, MSISDN, email, and other information), the details of your purchase (date and time, purchased item, price, payment method, and other information) and the nature of the complaint (issue, date and time, device used, app version, OS version, and other information). Based on the outcome of the relevant investigation, TSports will compensate you in case of a valid claim within 7 to 10 working days. The method of the compensation will be subject to mutual understanding and agreement.